Project DescriptionThe good old paper and pen method of keeping records could only last for so long. So when Solid Signal, an Inc 500 company who focuses on the latest high-tech equipment and consumer sales, selling as much as 20 million dollars in revenue per year via their eCommerce website — including DirectTV, DishNetwork, and Channel Master, needed to update their returns systems, Compel provided and improved a Returns Management Authorization system.
Before we could produce a returns system, our consultant researched how Solid Signal had been processing their returns in the first place, locating the problems with their existing procedure, and deciphering a solution to ease the original method. We could then build a simplified internal customer relation management and warehouse distribution and accounting system to improve the company’s data organization.
Solid Signal now is able to rely on a Returns Management Authorization system based on an extension of their previously used approach. The company is able to readily access reports on all returns through an extensive data reporting system. The returns management authorization system is capable to track each order as it goes through a lengthy series of approvals during the returns process. For a significant company like SS, the benefits of pulling up returns based on categorized reports are enormously advantageous to the company’s efficiency.
- Systems Integration
- Content Management System